Shipping policy

Shipping Origin

All products are shipped from Burnaby, British Columbia, Canada.

Order Processing

Orders typically ship within approximately one week after order confirmation and receipt of cleared payment. This is an estimated processing time, not a guaranteed delivery date.

Large orders, customized products, products that are temporarily out of stock, and orders requiring additional export or compliance review may require more time. We will notify the customer if a substantially longer lead time is expected.

Shipping Methods and Charges

Orders are generally shipped using DHL Express. The available shipping method and shipping charge will be displayed at checkout or included in the applicable quotation or order confirmation.

Once an order has shipped, tracking information will be provided to the customer.

Delivery Estimates

Delivery times are estimates provided by the carrier and begin after the order has been shipped. Carrier delays, customs processing, weather, service interruptions and other circumstances outside Adnaco Technology Inc.’s reasonable control may affect delivery.

Taxes, Duties and Import Charges

Product prices and shipping charges do not include sales, use or value-added taxes, customs duties, import charges or brokerage fees unless expressly stated at checkout or in the applicable quotation.

For international shipments, the recipient is responsible for applicable import taxes, customs duties, brokerage fees and other charges imposed by the destination country or carrier.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number and any information required for delivery or customs clearance.

Please contact us immediately if shipping information needs to be corrected. We cannot guarantee that an address can be changed after an order has been dispatched.

Export Requirements

Orders may be subject to Canadian export-control, sanctions, customs and trade-compliance requirements. Adnaco Technology Inc. may request additional end-user, destination or intended-use information before shipping an order. An order may be delayed, refused or cancelled where required by law.

Lost or Damaged Shipments

Customers should inspect shipments promptly upon delivery. If a shipment arrives damaged, please retain the product, shipping carton and packaging materials and contact us as soon as possible with photographs and the applicable order and tracking numbers.

If a shipment is delayed, lost or damaged in transit, Adnaco Technology Inc. will assist with the applicable carrier investigation. Any replacement, repair or refund will be determined after reviewing the circumstances, the carrier’s findings and the customer’s applicable legal rights.

Contact

For questions about shipping, please contact:

Adnaco Technology Inc.
200-5050 Kingsway
Burnaby, British Columbia V5H 2W5
Canada
Email: sales@adnaco.com